Abbott, Ferrero & Strauss – Oh, My!

Analysis and Op-Ed

Although the names sound as though they belong on the letterhead of a law practice, or of an accounting firm, Abbott Nutrition, Ferrero International, and Strauss Group are three distinct companies, located in North America, Europe, and the Middle East, respectively.

Each of these companies is currently managing multinational product recalls.

And two of the recalls have been associated with outbreaks of foodborne disease.

Strauss – Elite Chocolate

On April 19, 2022, Strauss notified Israel’s Ministry of Health that routine testing had revealed the presence of Salmonella “in the manufacturing area” of the company’s Nof HaGlil’ production facility.

The factory manufactures a range of Elite brand chocolate products, and also supplies chocolate to other food processors.

The Ministry of Health instructed Strauss to conduct more extensive tests on its finished products, raw materials, and production environment.

On April 21, 2022, using a rapid test, Strauss found indications of Salmonella in some raw material.

It took an additional three days to confirm these preliminary positive results, during which time no warning was issued to the public. Nor, as far as we can tell, was any product put on hold.

On April 24, 2022, once the preliminary results had been confirmed, Strauss initiated a recall of multiple Elite chocolate products, explaining that Salmonella had been discovered in the production line at the company’s Nof HaGlil’ manufacturing plant. Samples of chocolate used as an ingredient for other products also tested positive for Salmonella.

On April 25, 2022, Unilever Israel recalled multiple ice cream products that contained chocolate supplied by Strauss.

On April 27, 2022, more than one full week after first reporting the presence of Salmonella in the production plant, Strauss expanded its recall to include all expiration dates of all products manufactured by Elite’s chocolate factory, including Elite cakes, Elite wafers, cereal energy bars, chocolate-coated energy rice crisps, bubble gums and taffy candies.

The company has suspended operations at the manufacturing facility while it conducts and investigation into the cause and source of the contamination and carries out an intensive cleaning and sanitizing of the production area.

In addition to being sold throughout Israel, products manufactured in the Nof HaGlil’ facility were exported to multiple countries, including Australia, Austria, Canada, France, Germany, Hungary, Italy, Netherlands, New Zealand, Poland, Romania, Spain, United Kingdom and United States.

Although Israel’s Ministry of Health has not announced any indications of an outbreak linked to the recalled chocolates, The Jerusalem Post reported that a 10-year-old boy was diagnosed with Salmonella on April 27th after being admitted to hospital with severe dehydration as a result of extensive vomiting and diarrhea.

Ferrero – Kinder chocolate products

On December 15, 2021, Ferrero detected Salmonella on the surface and in residual raw materials samples taken from buttermilk tanks in its Arlon, Belgium manufacturing facility.

The company did not notify the Belgian food safety authority of this finding until early April 2022.

Instead, Ferrero suspended production, destroyed the affected semi-finished product, carried out a deep cleaning of the entire line, and resumed production. Finished product manufactured on the line was released for distribution following negative test results.

Additional samples tested in January 2022 also were positive for Salmonella, including two samples from two buttermilk tanks, recorded on January 11th.

As before, the company suspended production, deep-cleaned the line and gradually resumed production.

On February 17, 2022, the UK reported a cluster of monophasic Salmonella Typhimurium cases to the European Centre for Disease Control (ECDC).

Between January 5th and February 8th, Ferrero had submitted nine Salmonella cultures to an Italian lab for serological and molecular typing.

Four of those cultures were a match for the outbreak strain.

By April 8, 2022, the ECDC had received reports of 150 cases from nine EU countries and the UK.

Most of the cases were in children less than ten years of age, and many of the children were hospitalized.

On April 8th, the Belgian food safety authority withdrew its production authorization for Ferrero’s Arlon manufacturing facility, announcing that it could not rely on the information the company had been providing.

That same day, Ferrero recalled all of the Kinder chocolate products manufactured in the Arlon facility.

As of April 19th, the number of cases had risen to 187 cases in 11 EU countries and the UK.

On April 22, 2022, the company expanded its recall to include additional products.

Abbott Nutrition – Powdered infant formula

It could be argued that Strauss’s delay in recalling its chocolate products was relatively minor and without any significant impact on public health.

It is more difficult to justify a similar argument in the case of Ferrero.

Had the company destroyed the finished products impacted by its buttermilk contamination rather than testing and releasing, a multi-national Salmonella outbreak most likely would have been avoided.

Yet, Ferrero’s actions pale in comparison to the situation at Abbott Nutriton’s Sturgis, Michigan production facility, as alleged in a whistleblower complaint lodged with the FDA last October.

According to the whistleblower, company management has been falsifying records, shortchanging preventative maintenance, skimping on sanitation, and turning a blind eye to microbiological problems in the plant.

While we have only the whisteblower’s word for many of the allegations, some of what he or she has reported has been substantiated in the FDA’s Establishment Inspection Reports from September 2019 and September 2021, and in the Inspectional Observations (FDA Form 483) documented during the January – March 2022 investigation of the Sturgis facility, as described in earlier eFoodAlert posts.

FDA actions vis-a-vis Abbott Nutrition

The apparent ease with which Abbott allegedly pulled the wool over the eyes of FDA inspectors during the 2019 and 2021 inspections is troubling, to say the least.

Even though the inspectors were advised during the September 2021 plant visit of consumer complaints of Salmonella infections associated with Abbott products, they did not carry out any independent environmental sampling during the course of their plant visits. Instead, they relied on the company’s reports of how the complaints were investigated and deemed to be unsubstantiated.

Reports of equipment maintenance also were taken at face value, as were sanitation records.

Coincidentally, while the FDA inspectors were on site at Abbott in September 2021, the agency was alerted to the first of four confirmed reports of Cronobacter sakazakii in an infant who had been fed an Abbott powdered infant formula.

The following month, on October 20, 2021, the whistleblower complaint was submitted to the FDA.

The agency did not get around to interviewing the whistleblower until late December, and the FDA did not begin its in-depth investigation into the operations of Abbott’s Sturgis facility until January 31, 2022.

By then, two additional reports of Cronobacter-infected infants and one report of a Salmonella-infected infant had been lodged with the FDA.

Before the completion of the January – March 2022 Abbott inspection, a fourth Cronobacter-infected infant was identified.

TWO OF THE FOUR CRONOBACTER-INFECTED INFANTS DIED.

What next for food safety?

Had Ferrero been living up to its responsibility to produce safe food, there would have been no outbreak of Salmonella Typhimurium in Europe and the UK.

Had Abbott been living up to its responsibility, the four infants would not have become infected with Cronobacter, and the parents of the two dead babies would have been spared a lifetime of grieving.

Likewise, had the FDA lived up to its responsibilities, Abbott’s behavior might have come to light at least two years ago, and the company would have been brought to heel.

There is no excuse for Ferrero, for Abbott Nutrition, or for the FDA.

It is time for food companies who flout good manufacturing practices and who put consumers at risk to pay for their malfeasance.

And it is past time for the US Congress to take a good, long, hard look at the way in which food safety is overseen in the United States.

Learn more about Salmonella in chocolate and Cronobacter sakazakii in infant formula in TAINTED. From Farm Gate to Dinner Plate, Fifty Years of Food Safety Failures, now available in digital, print and audiobook editions.

TAINTED formats 3 — “Reads like a true crime novel” – Food Safety News

Abbott Nutrition: The Gathering Storm

Between September 1, 2019 and September 20, 2021, Abbott Nutrition received seventeen consumer complaints regarding multiple Similac powdered formula products.

Fifteen of the complaints related to infants testing positive for Salmonella after consuming a Similac product. One complaint cited an infant who was diagnozed with Cronobacter (Enterobacter) sakazakii, and one was as the result of an infant death from an unspecified cause.

This information is contained in the September 20-24, 2021, Establishment Inspection Report (EIR), obtained by eFoodAlert from the US Food and Drug Administration (FDA) in response to a Freedom of Information Act request.

How the complaints were handled

In response to the Cronobacter complaint, the company reviewed its batch records and its finished product microbiological testing records. The complaint was reviewed by an internal Abbott Nutrition Medical Team.

The firm closed the complaint after determining that all batch records were acceptable, that there were no other consumer complaints, and that microbiological testing was negative for C. sakazakii.

The infant death complaint triggered a batch record review for three lots of Similac Alimentum. After completing the review and determining that no other complaints or medical concerns had been identified for the products, the company closed the complaint.

The fifteen Salmonella complaints involved infants who had been fed one or more batches of Similac Alimentum, Similac ProAdvance, Similac Spit-Up, Similac Total Comfort, Similac Advance, Similac Pro Sensitive or Elecare for Infants.

All fifteen of the infants tested positive for Salmonella.

Once again, the batch record reviews came back acceptable, and finished product testing results were negative for Salmonella.

A finished product sample of one of the implicated batches (Similac Advance lot #472005) was obtained by Abbott Nutrition from the consumer. The sample was subjected to a visual exam, and the container was examined in the packaging lab.

The company did not conduct any microbiological tests on this sample.

Abbott Nutrition’s ‘Standard Operating Procedure for Handling Complaints’ specifies that “…any chemical or microbial testing of an unopened customer sample requires the approval of the AN Vice President Quality or delegate.”

The EIR does not state whether approval was sought to carry out microbiological tests on the sample.

Abbott’s internal test results raise concerns

In addition to the consumer complaints, the EIR also reveals that the company had found Cronobacter in two batches of finished product.

The first of these positive results was recorded for Similac Alimentum (Batch 697464), produced on September 25, 2019, just one day after the completion of the FDA’s September 2019 inspection of Abbott’s production facility.

The root cause of the contamination was determined to be environmental. The company implemented correction actions and destroyed the contaminated batch.

The specific root cause for the second positive result, this time in Similac Spit-Up (Batch 732675), produced on June 22, 2020, was never found, according to the EIR. Several deficiencies were noted during the root cause investigation, corrective actions were implemented, and the batch was destroyed.

In addition to the two instances of Cronobacter in finished products, Abbott also found Cronobacter in five environmental samples between January 2019 and August 2021. There were no Salmonella-positive environmental samples.

All of the Cronobacter-positive results were from non-product contact surfaces.

In its February 17, 2022 recall notice, Abbott acknowledged “…evidence of Cronobacter sakazakii in the plant in non-product contact areas.”

Yet the FDA investigation recovered Cronobacter sakazakii from at least one swab of what appears to be a contact surface, as described in the 1/31/2022-3/18/2022 Inspectional Observations report (FDA Form 483).

The explanation for the absence of Cronobacter-positive findings on product contact surfaces is revealed in the description of Abbott Nutrition’s environmental sampling procedures as reported in the September 2021 EIR.

According to the description of Abbott Nutrition’s environmental sampling program, the company conducts environmental sampling of product contact surfaces and non-product contact surfaces, as well as air, water, steam and compressed air.

Swab samples from product contact surfaces and non-product contact surfaces are tested for Enterobacteriaceae.

Enterobacteriaceae is a family of bacteria that includes both Salmonella and Cronobacter, and a test for total Enterobacteriaceae may be used as an indicator of general sanitary conditions in a production facility.

If a non-product contact surface produced a positive result in an area of the plant that was considered “high care” by the company, the isolates were analyzed for both Salmonella and Cronobacter.

On the other hand, if a product contact surface was positive for Enterobacteriaceae, the company did NOT test the isolates for Salmonella or Cronobacter, rationalizing that the finished product is analyzed for both microbes.

However, except in the event of massive contamination, Salmonella or Cronobacter most likely would be present at very low levels in the finished product, and the chances of detecting these contaminants would be akin to having the same number come up twice in a row on a roulette wheel.

By choosing not to test Enterobacteriaceae-positive product contact surfaces for Cronobacter or Salmonella, the company missed an opportunity to head off a serious problem.

FDA not blameless

There was a two year gap between inspections of Abbott Nutrition’s production plant in Sturgis, Michigan.

During this time, the United States–indeed, the entire world–was reeling from the Covid-19 pandemic.

When the FDA returned to Abbott, the company’s Covid-19 protection program required that the agency give advance notice of their planned inspection–something that had not been the case in the past.

Although the company had four days notice during which they could “tidy up” in anticipation of the FDA visit, the inspection team still found several issues of note, which were detailed in the Inspectional Observations form (FDA Form 483) provided to the company at the end of the inspection.

But one key observation was missing from the list.

There was no mention of the two finished product batches that had tested positive for Cronobacter sakazakii since the previous inspection, nor of the Cronobacter-positive environmental test results.

These observations were included instead on the Form 483 issued at the end of the January-March 2022 inspection.

According to the September 2021 EIR, the two-person FDA inspection team did not carry out any environmental sampling during the course of their visit, even after learning of the Cronobacter-positive results. Two finished product batches were sampled for nutrient analysis and two for microbiological analysis.

Unanswered questions

Seven months after FDA received the first report of an infant infected with Cronobacter and nearly four months after the agency initiated its in-depth inspection of Abbott Nutrition’s production facility, several questions remain:

In view of what the FDA learned in September 2021 regarding Cronobacter-positive environmental and finished product samples at the Abbott facility, why did it take more than four months for the agency to initiate another inspection after receiving the first of the illness reports?
Why did the FDA inspectors not respond more forcefully to those Cronobacter-positive results when writing up the list of Inspectional Observations at the completion of their September 2021 inspection?
Would Abbott have discovered and addressed its contamination problem sooner if it had tested product-contact surfaces for Cronobacter instead of relying upon finished product tests?
As Cronobacter (unlike Salmonella) is not a “reportable” disease in most states, how many additional cases of Cronobacter in infants have gone unreported?
Why did it take until February 17, 2022, before the public was made aware of the situation?

Learn more about Cronobacter sakazakii and other foodborne disease outbreaks in TAINTED. From Farm Gate to Dinner Plate, Fifty Years of Food Safety Failures, now available in digital, print and audiobook editions.

Abbott Nutrition: What price profits?

In the calendar year 2021, Abbott Laboratories, the parent company of Abbott Nutrition, spent almost $2.3 BILLION to repurchase shares of its stock.

This was in addition to $403 million spent for the same purpose in 2020, $718 million in 2019, and $238 million in 2018.

In 2020, Abbott Laboratories’ net profits were in excess of $7 BILLION, an increase of more than 57% over the net profits of the year before.

Between September 2019 and January 2022, while the corporation’s profits soared and Abbott Laboratories plowed billions of dollars into a stock buy-back program, maintenance and quality control issues at Abbott Nutrition’s Sturgis plant snowballed.

Early warnings

The early warning signals were evident during the FDA’s 2019 annual inspection of the company’s manufacturing facility, as documented in the Establishment Inspection Report, obtained by eFoodAlert in response to a Freedom of Information Act request.

Between September 2018 and September 2019, both the FDA and the company received several complaints of illnesses among babies who had been fed a Similac infant formula product. These included:

A report from a Pediatric Nurse Practitioner that five babies under the practitioner’s care had suffered from projectile vomiting after consuming Similac Sensitive Infant Formula (multiple batch codes).
An infant diagnosed with Enterobacter (Cronobacter) sakazakii after consuming three different infant formula products, two of which were Similac products. The infant was treated with antibiotics and recovering.
A baby was infected with Salmonella after consuming a specific batch code Similac Total Comfort infant formula.
An infant consumed Similac Sensitive infant formula and developed high temperature and vomiting. The infant was diagnosed with Salmonella.
A male baby tested positive for Salmonella after consuming a batch of Similac Sensitive infant formula.
A baby possibly infected with Salmonella after having been fed two different batches of Similac Sensitive.
A baby being fed Similac Advance formula died. The cause of death was unknown

The company responded to all of these complaints by conducting reviews of its records for similar complaints (none found), reviewing batch records, and the results of microbiological tests conducted at the time of manufacture.

In some cases, the company conducted microbiological tests of retained samples from the indicated batches, with uniformly negative results.

In response to the Cronobacter complaint, Abbott also carried out microbiological testing on the consumer’s opened product, with negative results.

In addition to the consumer complaints, the company’s own lab found Cronobacter in a sample of Alimentum Advance Powder on August 5, 2019, during the course of routine finished-product testing activities.

In response, Abbott quarantined the Cronobacter-positive batch, in addition to the batches produced immediately before and after the contaminated batch.

After investigating the source of the contamination, the firm identified the root cause as being “…due to a non-routine intervention.”

According to the company’s records, the firm identified and implemented corrective actions, and designated the contaminated batch for destruction.

Environmental monitoring results from after the “non-routine intervention” showed two fails followed by two pass results (ie., Cronobacter-negative) on follow-up.

The 2019 FDA inspection

The FDA’s 2018 inspection resulted in the Sturgis facility receiving a clean bill of health. In fact, all of the prior inspections of this location from 2011 through 2018 were without adverse observations, according to the FDA inspection database.

The 2019 Establishment Inspection Report (EIR) describes the FDA visit as a “comprehensive surveillance inspection” which was conducted as part of the Infant Formula Program and Medical Foods Program.

However, even with the history of complaints, the agency conducted only a superficial lab investigation. FDA inspectors obtained samples of two finished products to conduct nutrient analysis and microbiological tests.

Both finished products yielded negative test results for both Cronobacter and Salmonella.

Despite Abbott’s acknowledgment of having found Cronobacter in a finished product and in the environment, the inspection did not included any raw material, in-process, or environmental sampling.

The visual inspection observations included in the EIR indicate a production plant that appeared to be in good repair, with proper attention given to maintenance and sanitation.

There was no evidence of insect or rodent infestation, and no birds flying through the production or warehouse areas.

The inspectors reviewed the company’s maintenance records, and noted repairs to small cracks and pitted areas along the production lines and on the exterior and inside of dryers.

The only significant negative observation was an error in sampling finished product for microbiological testing. A technician was seen to draw only 30 samples from a production lot instead of the 60 samples required under the sampling plan.

The two-year gap

Whether due to the Covid-19 pandemic or to some other reason, there was no annual inspection of Abbott Nutrition’s Sturgis location in 2020.

When the FDA inspectors returned to Sturgis in September 2021, they found a very different situation. At the completion of their five-day inspection, they issued a formal list of Inspectional Observations (FDA Form 483).

Standing water in multiple locations
Processing operator not sanitizing or changing gloves after touching non-food contact surfaces, before going on to touch food contact surfaces
Lack of calibration of flow meters, pressure sensors and a flow sensor on the product line
Inadequate frequency of temperature monitoring for a pasteurizer, even though temperature was identified as a Critical Control Point for the product in question.

The Form 483 leaves multiple questions unanswered:

What consumer complaints were lodged with either the FDA or the company during the two years between inspections?
Did the FDA conduct environmental, raw material, or finished product testing as part of this inspection?
What other observations were noted during the inspection that did not rise to the level of a formal “Inspectional Observation?”
Were the inspectors aware at the time they were on location that the FDA had received a Cronobacter sakazakii illness report linked to an Abbott Nutriton product?

Answers to at least some of these questions should be contained in the full Establishment Inspection Report. eFoodAlert has requested, but has not yet received, a copy of the full report.

Even in the absence of the full report of the September 2021 inspection, it is clear from the contents of the Form 483 issued at the completion of the January-March 2022 inspection that conditions in the Sturgis plant had deteriorated significantly since 2019.

Environmental samples collected near the start of the FDA inspection revealed the presence of Cronobacter sakazakii in multiple locations. Whole genome sequencing determined that five different strains of the pathogen were present in the plant environment.
Between the end of the September 2019 inspection and February 20, 2022, Abbott’s own testing activities documented at least eight instances of Cronobacter contamination in the environment and two instances of Cronobacter in finished products.
A review of Work Orders revealed multiple instances of water leaks, including one location that was the source of three separate leaks over the course of a year.
A total of 310 “water events” documented by the company between January 1, 2020 and February 1, 2022, including water leaks, moisture and condensation in dry powdered infant formula production areas. These events were not associated with routine clean-in-place equipment cycles.
A history of internal deterioration of dryers dating back to September 2018, including multiple instances of pits and cracks inside the main chambers of at least two dryers.
Inadequate follow-up of consumer complaints received by FDA beginning in September 2021 regarding Cronobacter sakazakii and Salmonella illnesses potentially associated with three different Similac dry infant formula products.

How was this allowed to happen?

Both Abbott Nutrition and the FDA have a lot to answer for.

Ever since a baby died from a Cronobacter sakazakii infection in Tennessee in 2001, the FDA has repeatedly claimed that ensuring the safety of infant formulas was a high priority for the agency.

Yet, the agency allowed two years to elapse between inspections of Abbott Nutrition’s more than sixty-year-old production facility in Sturgis, Michigan.

This lapse, however, does not excuse Abbott’s lack of care.

Food manufacturers–especially those that serve vulnerable populations such as infants–are legally, morally, and ethically bound to ensure the safety of all of their products.

There is no excuse for Abbott’s having abrogated its responsibilities to its customers. Certainly, the company cannot plead poverty as a reason for having neglected to properly maintain its production equipment and manufacturing environment.